As soon as you complete a booking on Kiwi.com Hotels, we email a confirmation to the address you entered at checkout. Here’s how to locate it–plus what to do if it never shows up.
1. You still see the booking confirmation in your browser
- Under your booking confirmation number, you will see a section ‘’Didn’t get the email?’’
- Fill in your email address and click Resend email.
- Give it a bit of time. It might take a few minutes to receive the email.
- Check all folders - Inbox, Spam, Junk, Promotions, Updates.
2. Didn’t get the email? Try this checklist
- Check all folders - Inbox, Spam, Junk, Promotions, Updates.
- If it landed in Spam: Mark it “Not spam” and add our address to your contacts so future emails go to your inbox.
3. Still nothing? Contact us
Before contacting us :
- Look at your card or bank statement. Does the charge say Kiwi.com Hotels?
- Yes: Get in touch, and we’ll correct the email and resend the confirmation.
No: You may have booked through a different provider that you found on our site. For the fastest resolution, contact that provider’s support team.
- Yes: Get in touch, and we’ll correct the email and resend the confirmation.
But we’re always here to help if you need us.