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Understanding how booking on Kiwi.com Hotels works and who manages your booking
Kiwi.com Hotels allows you to compare rates from all major travel suppliers and helps you get better deals every stay. To make this possible, we have partnered wi...
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Where to find your check-in instructions
Everything you need for a smooth check-in can be found in your booking confirmation email, and you can show it on your phone–no print-outs required. 1. Open the c...
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What if the hotel can’t “see” your booking?
We understand it can be worrying if the hotel hasn't assigned your room yet. But there is no need to worry. This is a standard procedure at many hotels and doesn'...
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Finding your booking confirmation
As soon as you complete a booking on Kiwi.com Hotels, we email a confirmation to the address you entered at checkout. Here’s how to locate it–plus what to do if i...
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How do I leave a review for my stay?
At this moment, it isn't possible to write a property review on our site. This is because we work with multiple travel providers to bring you the best hotel deals...
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I want to have my personal data removed
Kindly contact us with the specific information you would like to have removed from our database so we can start processing your request. Please note the followin...