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How do I make a reservation?
Found the right deal for you? Making your booking is easy.If you found the deal through one of our partners, you’ll be redirected to their website to complete the...
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I booked a wrong date, what now?
While we acknowledge that errors can occur, it's important to note that we provide the booking dates in several locations before a reservation is finalized:
Upon ...
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Can I change the reservation dates?
Reservation dates cannot be amended once your booking is confirmed.This is because we offer a comparison of hotel deals from all major booking providers, and work...
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Can I extend my stay?
The easiest option is to make a new reservation for the additional night. You can add the note for the hotel that you already have an existing booking, so they wi...
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Can I change the guest names?
We can’t change the guest names on a confirmed booking for security reasons, but we can contact the property on your behalf to request this change in their system...
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Can I change my email address?
The email address on an already completed reservation cannot be changed due to security reasons, but we will gladly resend the booking confirmation to an email of...
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Changing the number of guests on an existing booking
Why you can’t edit guest numbersAfter a reservation is confirmed, we can’t alter the number of guests through our system.Kiwi.com Hotels pulls live prices from ma...
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Changing a booking during your stay
Making adjustments to a reservation after you arrive may be possible, but it will depend on the hotel’s policies, room availability, and current prices. Here’s th...