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I'm getting a refund but I don't have the same credit or debit card
Do you have the same bank account but received a new card?Then nothing changes and you will receive your refund per usual. The approximate refund time is 10 busin...
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Cancelling your booking
Before you cancelCheck your cancellation policy first. The rules for refunds (or no refunds) depend on the room rate you chose.Important: Once you click Cancel bo...
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What happens if I don't utilize my reservation?
What is a No Show? A "No Show" occurs when you fail to arrive at the property for your booking without canceling it beforehand. What happens in a No Show situatio...
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How much you will be refunded if you cancel
Your refund amount depends on the type of booking you chose. Hotels set these rules, and you can find them before you make your booking and in your confirmation e...
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If you have a problem or issue during your stay
We want your stay to be as smooth and enjoyable as possible. If something doesn’t go as expected, here’s what to do. 1. Talk to the hotel first In most cases, the...
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When you'll get your refund
Understanding Your Refund Status and TimelineOnce you cancel a booking that is eligible for a refund, here’s what to expect in terms of status, timing, and paymen...